Submitting the deletion request immediately disables the account and all associated profiles. Normal access to Danzly cannot continue.
Only the account owner may request deletion. The request may be submitted from the Danzly application or by contacting INSTACORP S.R.L. We may verify the requester's identity and authority before processing it.
1. How to Request Account Deletion
Sign in as the account owner and open the Account section in the Danzly application
Select Delete account
Optionally provide a reason for the request
Choose whether existing Danzly Vault archives should be deleted immediately or retained for the standard 30-day export period
Type DELETE and submit the request
If you cannot access the application, contact us at contact@danzly.ro. We may request information needed to verify your identity and your authority over the account.
2. Immediate Effects of the Request
The account and every associated profile are disabled, and active sessions can no longer continue
Subscription renewal is stopped and the relevant payment-provider account data is removed within the implemented deletion process
No new Danzly Vault archives are generated
The account remains unavailable during technical processing and is not reactivated solely to retrieve a Vault archive
3. Deletion and Irreversible Anonymization
Identifiable personal data in the active database is deleted or irreversibly anonymized so that it can no longer reasonably be associated with the affected individuals. This process covers the account owner and profiles, clients, appointments, message content, contact details, authentication data, device tokens and integration credentials, according to the technical role of each record.
Technical keys and relationships required to preserve system and database integrity may remain, but identifying values are removed or replaced with non-identifying technical values. Anonymized data cannot be restored to its previous identifiable form.
Certain records may be retained separately where required by applicable legal, accounting, tax, fraud-prevention, audit or dispute-management obligations. Such retention is limited to the applicable purpose and period and does not restore normal account access.
4. Danzly Vault Archives
The following rules apply only if Danzly Vault was configured before the deletion request and archives exist.
By default, existing Vault archives are retained for 30 days from the deletion request solely so the owner can export them
During this period, access is possible only through the Vault link and archive password saved by the owner before deletion; normal application access is not restored
Before submitting the request, the owner may select immediate deletion of all Vault archives, without the 30-day period
After 30 days, Danzly initiates removal from active storage, deletes application-managed local copies and invalidates the Vault links
Infrastructure-provider recovery copies may remain isolated and operationally unavailable for one additional limited cycle, currently up to 30 days, after which they are automatically removed
Important: before requesting deletion, save the Vault link and archive password outside Danzly if you want to use the 30-day export period. The password is not displayed again after it has been saved.
5. Contact
For deletion requests or questions about the process, contact INSTACORP S.R.L. at contact@danzly.ro.